Please read these terms carefully, and keep a copy of them for your reference.


All information and processes are in ENGLISH ONLY.


Website usage


This website is owned and operated by Nicola Hynds, trading as Serenity Aromatherapy, Symondsdown Cottages, Woodbury Lane, Axminster, Devon, EX13 5TL. If you need to contact us, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..


If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Serenity Aromatherapy’s relationship with you in relation to this website.


The use of this website is subject to the following terms of use:


·         The content of the pages of this website is for your general information and use only. It is subject to change without notice.


·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


·         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


·         From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


·         You may not create a link to this website from another website or document without Serenity Aromatherapy’s prior written consent.


·         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.




Website disclaimer


The information contained in this website is for general information purposes only. The information is provided by Serenity Aromatherapy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of Serenity Aromatherapy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, Serenity Aromatherapy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.




How to place an order


You can select the item/s you wish to purchase buy clicking the ‘add to cart’ button underneath its picture or once you are on the product description page. You can also select multiples of the same items on this page by altering the numerical value in the box next to the ‘add to cart’ button.


Items placed in your shopping cart can be viewed on the left hand side of all product pages or when you click ‘proceed to checkout’. In both cases the quantity of each selected item can be altered by changing the value in the box or deleted using the ‘x’ button.


Once your selections have been made, ‘proceed to checkout’, where the shipping cost is displayed. If there is more than one option available please check the box for the most suitable and the relevant price will be applied. Possible shipping options are: Standard (750g and under) £3.00. Multiple Items (over 750g) £5.00. Free delivery on orders over £25.


You will need to register an account with your name, e-mail address and postal address, a username and password. To activate your account you will need to respond to an automated account sent to your registered e-mail address. Once this is done you will be able to proceed with your order. If you have already registered an account with us, to proceed please login with your username and password.


If you need your items delivered to an address different to your registration address please use the option on the page that follows to add this. Please check you have a shipping option selected, make any necessary adjustments to your order (as above) and add any relevant coupons that you may have.


By clicking ‘next’ your order is sent to us (we will send you an e-mail to confirm that we have received your order) and you will be transferred to PayPal, who will take your payment. All transactions are processed by Paypal. Please refer to their Terms & Conditions.


Once we have checked the availability of the goods we will e-mail you to confirm your order. In the unlikely event of an item being out of stock we will advise of when it will be available to see if you would like to continue with the order or receive a refund. We will not send alternative products. We will not retrieve funds from PayPal until the order is confirmed.




DESPATCH POLICY. Whilst every effort will be made to ensure that all items shown are available we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are despatched within 5 working days unless otherwise stated. If we are unable to despatch your order within 5 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.


Delivery of Goods. We aim for you to receive your order within seven days. All orders are dispatched using Royal Mail FIRST CLASS and this is subject to their delivery time scales and seasonal variation. We specify the method and address for delivery when you make your order. If goods are lost or damaged in transit, please let us know promptly, risk of damage or loss of the goods passes to you on delivery.


PRICES AND TAX. The price shown for the goods excludes postage and packing unless specifically stated. Delivery charges are calculated by the total weight of your order, regardless of size unless otherwise stated. Standard (750g and under) £3.00, multiple Items (over 750g) £5.00, free delivery on orders over £25. The actual charges for postage and packing are shown in the Shipping Costs above your shopping basket after you have entered the county and post code of your delivery address. Delivery outside of the United Kingdom is by special arrangement, please email us for shipping quotes. Non-EU countries may also result in import duties payable on receipt of the goods. You will be liable for these duties.


Prices. All prices are subject to variation without notice, and this price list replaces all previous lists.




CANCELLATIONS AND RETURNS. If you are not satisfied with the goods you have a right to cancel the contract any time up to 7 working days after the day of delivery, return the goods and receive either a full refund of your monies or replacement goods. Please send an e-mail to us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.


Returns. If you receive a damaged parcel or defective goods please contact us to claim a full refund or replacement and a refund of return postage.


Unwanted Goods. Please return your receipt and unopened goods, packaged adequately to protect against damage, you may exchange these goods or receive a refund via PayPal. You must return the goods to us at your own expense.


COLOURS. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.


Confidentiality. All confidential information, are held securely. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.


THE CONTRACT will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.


SECURITY. All transactions are processed by Paypal. Please refer to their Terms & Conditions


COMPLAINTS will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We aim to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution..


CONSUMER RIGHTS. None of the above Terms and Conditions affects your statutory consumer rights


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.




Business privacy policy


This privacy policy sets out how Serenity Aromatherapy uses and protects any information that you give Serenity Aromatherapy when you use this website.


Serenity Aromatherapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Serenity Aromatherapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th July 2012.


What we collect


We may collect the following information:


·         name


·         contact information including email address


·         demographic information such as postcode, preferences and interests


·         other information relevant to customer surveys and/or offers


What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


·         Internal record keeping.


·         We may use the information to improve our products and services.


·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 


·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:


·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Serenity Aromatherapy, Symondsdown Cottages, Woodbury Lane, Axminster, EX13 5TL.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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